Privacy Policy

Venderaa ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eCommerce platform and related services ("Service"). Please read this policy carefully.

We collect the following types of information: **Account Information:** Name, email address, phone number, business name, and password when you register. **Store & Product Data:** Product listings, pricing, descriptions, images, and store configuration you add to the platform. **Order & Transaction Data:** Purchase information, shipping addresses, payment confirmations (we do not store full card numbers). **Usage Data:** Pages visited, features used, session duration, device type, browser, and IP address. **Communications:** Messages and tickets submitted to our support team.

We use your information to: (a) provide, operate, and improve the Service; (b) process transactions and send related notifications; (c) send administrative and account-related emails; (d) respond to support inquiries; (e) send product updates and marketing communications (with your consent); (f) detect and prevent fraud and abuse; (g) comply with legal obligations.

We do not sell your personal information. We share information only: (a) with service providers who assist us in operating the platform (e.g., payment processors, email providers, cloud hosting) under strict confidentiality agreements; (b) when required by law, court order, or government authority; (c) in connection with a business merger, acquisition, or sale of assets (with notice to users); (d) with your explicit consent.

Payment processing is handled by third-party providers (SSLCommerz, bKash, Nagad, Stripe). We do not store complete credit card or banking information on our servers. All payment data is processed on the payment provider's secure infrastructure subject to their privacy policies.

We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyse usage. You can control cookie settings through your browser. See our Cookie Policy for full details.

We retain your personal data for as long as your account is active or as needed to provide the Service. After account closure, we retain certain data for up to 90 days before deletion, unless longer retention is required by law.

We implement industry-standard security measures including encryption in transit (TLS), hashed passwords, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

You have the right to: (a) access the personal information we hold about you; (b) correct inaccurate information; (c) request deletion of your account and associated data; (d) opt out of marketing communications at any time; (e) export your store data in a portable format. To exercise these rights, contact us at venderaaofficial@gmail.com.

The Service is not directed at individuals under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification before the changes take effect. Continued use of the Service after changes constitutes acceptance.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at venderaaofficial@gmail.com or through our Contact page.